About Krispy Kreme

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

About the Role

As a Retail Team Leader, you’ll be a role model for your team and a key support to your Store Manager. You’ll lead from the front by coaching, training, and guiding Team Members, while helping maintain a fun, safe, and customer-focused environment. This role is about balancing hands-on service with leadership responsibility.

What are you responsible for?

• Acting as a role model for your team, leading by example every shift
• Coaching, training, and empowering Team Members to deliver exceptional customer service
• Supporting your Assistant Store Manager and Store Manager with store operations, including compliance, food safety, and cash handling
• Helping your team create a safe, clean, and welcoming environment for customers and colleagues
• Dealing professionally with customer feedback and resolving issues in line with Krispy Kreme standards
• Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations
• Supporting promotions, local store marketing activities, and in-store events as the “store champion”
• High level of integrity and dedication to ethical business practices
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

What’s in it for you?

• Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities
• Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace
• Training and experience in leadership, people management, and using retail systems

We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you:

• Confidence, passion, and enthusiasm for delivering great customer experiences
• Clear communication skills and the ability to provide coaching and feedback
• Maturity and integrity to work both independently and under direction
• Experience using MICROS is desired
• Resourcefulness to solve problems and manage conflicting priorities
• A commitment to fostering an inclusive and culturally diverse workplace
• High level of integrity and dedication to ethical business practices
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

Experience

• Experience in food handling or manufacturing
• Demonstrated consistent delivery of high-level Production standards
• An understanding of the importance of WHS in the workplace

Every day at Krispy Kreme is filled with little moments that have big possibilities!