Everything we do at Krispy Kreme is about connecting people to moments of happiness. In fact, it is in the little moments here that big possibilities are discovered. A perfectly iced doughnut can brighten a customer’s entire day. A laugh over lunch can spark a lifelong friendship. Trying something new can change the course of a career.

The Role

Krispy Kreme values our Customers above everything else. We need people who can Connect our Customers with Moments of Happiness by ensuring they get great products and service every time.

The Site Operation Manager plays a crucial strategic role in ensuring the success of Krispy Kreme by leading and developing their business unit to create doughnuts that our employees can be proud of and our Customers want to eat.

The Site Operation Manager is responsible for the high-level management in their site ensuring that their site meets or exceeds KPIs.

The Site Operation Manager works with their management team to ensure all employees produce, process and provide exceptional products for all Krispy Kreme stores, Business Partners and Customers while maintaining a positive, clean and safe work environment.

We love having a friendly, fun and professional working environment. Working for Krispy Kreme means being part of something special. It means being a key part of our success.

Every day at Krispy Kreme presents different challenges and while you will need to be flexible and adaptable to meet them all, there are some tasks that will form the backbone of your work as a Site Operation Manager:

• Oversee day-to-day operations, prioritizing both quality of product, service and safety, ensuring that your management team effectively communicate with each other and yourself on daily deliverables.
• Managing budgets, including labour, expenses, accounts payable/receivable, and profit and loss.
• ​Ensure the resource and material management planning and scheduling meets demand in the most efficient and accurate way, ensuring all supplier and customer orders are met on time and in full.
• Ensure consistent delivery of exceptional customer service across retail and production, addressing any customer concerns or feedback.
• Oversee compliance with food safety, government laws, and local regulations, ensuring all audits, certifications, and health/safety standards are up to date.
• Oversee management of stock levels, including raw materials and finished goods, ensuring proper inventory control, minimizing waste, and avoiding out of stocks.
• Develop and implement contingency plans for operational disruptions, such as equipment failure or unexpected demand surges.
• All Communication is received from support office, customers, and business partners is promptly actioned and effectively communicated with all members of your team.
• Carry out investigations for incidents occurring within or on your site.​
• Support your management team in people planning, recruitment and performance management discussions.​
• Provide coaching, direction, and constructive feedback to team members, team leaders and Assistant Managers through your on-site presence, regularly completing site Walk Thrus.
• Regularly conduct commercial feedback reviews and provide insights to stakeholders to enhance our presentation, product quality, and customer experience.
• As far as reasonability practicable, protect yourself and others from safety risk and/or hazards. Escalate safety risks and/or hazards using the Krispy Kreme systems and processes. ​
• Lead, participate and/or contribute to regular communications such as the DDS (Daily Directional Setting), Team/Group discussions, Feedback sessions, general corrective guidance, accountability adherence and one-on-one briefings as appropriate; making sure these are recorded when required. ​
• Complete, analyse and provide feedback on all Krispy Kreme Operational standards.
• Assume critical functions of Assistant Managers in their absence.
• Engage and communicate when required with internal stakeholders and external professionals such as contractors, HACCP or Food Authority auditors, Suppliers.

What you can bring to the team

We firmly believe in hiring for cultural contribution and training for skills, however there are some things we need from you:

• Fundamental business acumen to analyse reports and devise plans to enhance performance.
• A comprehensive understanding of budgeting, forecasting, labour and materials management
• Experience in conflict management to resolve disputes within teams and between departments, ensuring a collaborative work environment.
• Proven knowledge working within a HACCP framework with ability to implement new standards as required.
• Knowledge of workplace health and safety standards beyond HACCP, ensuring a safe work environment for all employees.
• Proficiency in managing change within a dynamic environment, including leading teams through organizational transitions, new initiatives, or technological upgrades.
• Ability to lead a team with the customer experience in mind, ensuring alignment between production capabilities and retail customer expectations.
• Ability to identify, assess, and mitigate risks in operational processes to minimize disruptions or potential losses.
• A passion for skills development, pinpointing individual strengths, and harnessing success through others.
• Exceptional communication and time management skills, with the ability to inspire, motivate, and lead teams effectively.
• A commitment to working with a culturally diverse workforce.
• Integrity and a commitment to ethical operations.
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
• Experience in driving a culture of continuous improvement, identifying inefficiencies and implementing process improvements across production and retail operations.
• Preferred although not required - completed GM/LEAN-6-Sigma 5s training.
• Desired – First Aid Training and Forklift licensing.

Qualifications & Experience

• Food Safety Certificate or appropriate industry/professional experience
• Diploma in Business Management, Operations, or related field or appropriate industry/professional experience
• Certificate in Leadership and Management or appropriate industry/professional experience
• Minimum 3 years experience in Food handling or Manufacturing.
• Minimum 2 years experience as a Manager in Retail or Sales
• Minimum 3 years experience as a Manager or relevant industry

Every day at Krispy Kreme is filled with little moments that have big possibilities!