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About Krispy Kreme At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. About the Role As a Customer Service Assistant, you will play a key role in ensuring every customer receives a first-class experience, whether they’re ordering through our online shop, visiting one of our stores, or reaching out via social media. Working closely with our Customer Experience Manager you will support customers across multiple channels, resolve enquiries efficiently, and help us continuously improve how we serve and deliver great customer experiences every day. Because working for Krispy Kreme isn’t just a job — it’s being part of something special. It’s being part of the magic. Here is an overview of the key responsibilities you will lead in this role: - Identify and share customer or operational trends with the business.
- Provide exceptional online customer support via phone, email and website.
- Process order enquiries, changes, cancellations and returns.
- Record all customer interactions accurately in Zendesk.
- Support VIP customers with quotes and manual bulk orders.
- Manage first‑level escalations for online complaints.
- Work with eCommerce and Operations teams to improve the customer experience.
- Assist with key projects and follow up on customer feedback with Field Teams.
- Support website‑related queries and stay up to date with company policies and campaigns.
We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you: - Experience with eCommerce platforms (advantageous but not essential).
- Strong verbal and written communication skills.
- Excellent customer service and problem‑solving abilities.
- Effective time management and organisational skills.
- Resourceful, flexible and able to adapt quickly to changing needs.
- A positive, can‑do team player who can also work independently when required.
- Proactive approach to improving customer experience and system processes.
- Commitment to working effectively within a culturally diverse team.
- High level of integrity and commitment to ethical operations.
- Confidence, enthusiasm and passion for delivering exceptional customer experiences and representing the Krispy Kreme brand.
Qualifications & Education - Degree in Marketing or Business desired, but not required
Experience - Minimum 2 years customer service experience
- 1-2 years’ experience in a similar Digital role highly desired
- An understanding of e-commerce and CRM systems, reporting and
analysis highly desired
Why Join Us? At Krispy Kreme, you're not just taking a job - you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Come for the doughnuts, stay for the culture. Apply today! 🍩 |
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