About Krispy Kreme

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

About the Role

As a Retail Assistant Store Manager, you’ll support your Store Manager to deliver strong store performance and exceptional customer experience. You’ll help lead the team, manage daily operations, and contribute to building a safe, positive, and high-performing culture. This role is about combining leadership, people management, and operational know-how.

What are you responsible for?

• Actively supporting the Store Manager to manage budgets, expenses, and KPIs
• Creating and managing rosters in line with business needs and labour budgets
• Leading by example to maintain a safe, clean, and customer-focused workplace
• Coaching, mentoring, and supporting Team Leaders and Team Members to achieve their best
• Providing meaningful feedback on product and service quality to ensure continuous improvement
• Supporting recruitment, training, and retention of the right people to meet store needs
• Communicating company and store policies, processes, and systems, ensuring compliance across the team
• Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations
• Helping implement action plans to drive operational excellence and customer experience
• Building and sustaining a cooperative, supportive, and inclusive team environment
• Contributing feedback and recommendations to improve Krispy Kreme systems and processes

What’s in it for you?

• Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities
• Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace
• Leadership and business management training, plus hands-on experience in people management, rostering, and store operations

We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you:

• Proven experience in retail or hospitality, ideally in a Supervisor or Team Leader role
• A strong understanding of superior customer service and sales-focused operations
• Ability to coach, train, and motivate others to achieve their best
• Knowledge of WHS (Workers Health and Safety) practices and the ability to lead by example in workplace safety
• Strong communication and conflict resolution skills
• A positive, self-motivated attitude with strong problem-solving skills
• A commitment to fostering an inclusive and culturally diverse workplace
• High level of integrity and dedication to ethical business practices
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

Qualifications & Education

• Certificate IV in Business or equivalent experience
• Minimum 3 years’ experience in the retail or hospitality industries
• Minimum 2 years’ experience as a retail or hospitality Supervisor or Team Leader
• Experience using MICROS is desired

Every day at Krispy Kreme is filled with little moments that have big possibilities!